FAQ

Frequently asked questions

What is the average shipment time on orders?

All of our orders are custom painted per each order. As a result, shipping time will vary depending on the timing of your order and what is in line before your order. Please be assured, we know you are excited to get your pieces and we work diligently to turn each order around efficiently, with urgency, but also with the upmost attention to quality and care. At the time of purchase, we will respond directly to you with an estimated ship time. You can also feel free to contact us at any time, and we can let you know before your purchase what the estimated ship time is at that moment in time.



How can I request something that is not on your site?

You can request special orders via our website at the contact us section or via email @ goldencandlestudio@gmail.com From there, we will work directly with you to estimate a price, timeline, and next steps for your requisition.



Do you accept commission painting for models and other items besides gaming pieces?

Yes! Let us know what you are interested in having us paint for you and we would be happy to discuss it with you from there. If interested, feel free to contact us through our website at the contact us section or via email @ goldencandlestudio@gmail.com